How To Solve Internet Problems

Someone could have accidentally kicked the router or modem’s power cable or pulled an Ethernet cable out of a socket, causing the problem.

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When you try to access, your computer contacts its DNS server and asks for’s IP address.

The default DNS servers your network uses are provided by your Internet service provider, and they may sometimes experience problems.

This problem can be with the website itself (unlikely if the same problem occurs on multiple websites), with your Internet service provider, or on your network (for example, a problem with your router). For example, ping will never results in any responses.

If you’re experiencing issues accessing websites and ping seems to be working properly, it’s possible that one (or more) websites are experiencing problems on their end.

Rather than mashing F5 and desperately trying to reload your favorite website when you experience a problem, here are some ways you can troubleshoot the problem and identify the cause.

Ensure you check the physical connections before getting too involved with troubleshooting.

You can use the traceroute command (for example, tracert to trace the route packets take to get to the website’s address and see if there are any problems along the way.

However, if there are problems, you can’t do much more than wait for them to be fixed.

Open a Command Prompt window from your Start menu and run a command like ping or ping

This command sends several packets to the address you specify.


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